Problem:
When teachers are attempting to scan assessments using Firefox, a message is received indicating the document camera is not being detected.
Resolution:
An update occurred requiring us to change a plugin setting in Firefox for the Gradcam Plugin.
- Open Firefox.
- In the upper right hand corner, click on the three bars.
- Click on Add-ons.
- Scroll through the Add-ons page and find the “GCPlugin”.
- On the right hand side of the screen next to the GCPlugin click the down arrow on the button that says “Ask to Activate”.
- In the list of options that becomes available, please select “Always Activate”.
- From here, simply close the “Add-ons Manager” tab.
- Close your Firefox browser.
- Open your Firefox browser.
- Log in to Illuminate.
- Attempt to scan your assessments. (Note: It may take a few seconds before you see a picture.”)
If performing these steps does not resolve your issue seeing the camera in Firefox, please submit a technology work order.
